Refund Policy
Last updated: September 2026
Overview
mail.cx ("the Service") is operated by SICHUAN HAONI E-COMMERCE CO., LTD. All paid subscriptions are sold and processed through our payment provider, Paddle.com Market Limited ("Paddle"), which is the Merchant of Record for every order. Paddle's Buyer Terms and Refund Policy apply to your purchase in addition to this policy. This Refund Policy applies to the Pro plan, billed at $9.9 per year, and to any other paid plan purchased through the Service.
15-Day Refund Period
If you are not satisfied with your purchase, you may request a full refund within 15 days of your first Pro payment. No questions asked. The guarantee covers the initial subscription payment on an account only; automatic renewal payments are not covered.
After the Refund Period
After the 15-day refund period, payments are non-refundable, and no refund is given for the unused part of a billing period you have already paid for. You may cancel your subscription at any time on the Paddle billing page. Pro stays active until the end of the current billing period, and no further charges are made after cancellation.
Refund Processing
Approved refunds are issued by Paddle back to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider. Once a refund is processed, your account returns to the Free plan: new mail is kept for 1 hour instead of 72 hours, and Pro features such as custom domains and API keys stop working.
Your Statutory Rights
Nothing in this policy limits any statutory cancellation, withdrawal, or refund rights you have under the consumer law that applies to you. Where those rights are greater than what is described here, they apply.
Contact
If you have any questions about this Refund Policy, please contact us at service@spamcage.com.